FAQs

What is your return policy?

All of our products are made to order — apparel and accessories are custom-printed at the time of purchase, and our mawashi are handmade by us. Because each item is created specifically for your order, we're unable to accept general returns or exchanges.

Printed items: If your order arrives with a printing error or manufacturing defect, please contact us within 7 days of delivery at cheekysumo@cheekysumo.com with your order number and a photo of the issue, and we'll arrange a replacement or refund.

Mawashi: If your package arrives damaged and the mawashi inside is dirty or damaged as a result, we'll replace it. To qualify:

  • You must contact us within 7 days of delivery at cheekysumo@cheekysumo.com with your order number and photos of the damage (both the packaging and the product).

  • You're responsible for return shipping costs to send the damaged item back to us.

  • We'll cover shipping on the replacement.

For any other questions, reach out to cheekysumo@cheekysumo.com.


How fast will I get my mawashi?

Mawashi are handmade to order — production time varies (roughly 1–2 weeks depending on material availability). Need it by a specific date? Email us at cheekysumo@cheekysumo.com and we'll let you know if it's possible, though we can't guarantee rush timing.