Frequently Asked Questions
Questions? We love hearing from you! We’re a small, family-run shop and we’re happy to help. Email us or use our contact form.
What is your return and exchange policy?
It happens! Email us as soon as you notice and we’ll do our best to correct it. Once an order has shipped, we may not be able to change the delivery address, so please reach out quickly.
Everything we sell is custom-printed when you order, and our mawashi are handmade by us. Because each item is created just for you, we’re unable to accept change-of-mind returns or exchanges. But if something arrives damaged, misprinted, or incorrect, we’ll make it right!
Sizing
Please check the size chart on the product page before ordering. Not sure which size to pick? Email us before you order and we’ll happily help.
If something’s wrong with your order
Contact us within 7 days of delivery with your order number and a photo of the issue. We’ll take care of it. This covers:
Printing errors or manufacturing defects
Wrong item received
Items damaged in transit
Please note that colors may vary slightly from what you see on your screen. Minor color differences aren’t considered a defect, but if something looks very different from the product photos, let us know and we’ll take a look!
Mawashi
If your mawashi arrives damaged or dirty because of a problem with the packaging or shipping, email us within 7 days of delivery with your order number and photos of both the packaging and the mawashi. We’ll work with you to find the right solution.
How fast will I get my mawashi or sumo merch?
Mawashi are handmade to order — production time varies (roughly 1–2 weeks depending on material availability). Once your mawashi is made and shipped, you will receive a tracking number via email so that you can keep an eye on your package. Need it by a specific date? Email us and we'll let you know what is possible, though we can't guarantee rush timing.
All other items in our shop are made to order and shipped separately from our mawashi. If we order more than one item from our shop, they may arrive in separate packages on different days. Production and delivery times vary by country and shipping method. Check your confirmation email for tracking updates.
For holiday gifts, we recommend ordering early. Email us with any questions about timing.
What should I do if I accidentally gave you the wrong address or email?
Our Mawashi Guide walks you through everything you need to know! Still have questions? Reach out! We’re more than happy to help.
How do I fit, tie, fold, and care for my mawashi?
Do you ship internationally?
Yes! All of our products, including mawashi, can be shipped internationally. Because mawashi are made from a heavier material, shipping costs vary by country. You’ll see your exact shipping cost at checkout, or email us and we’ll calculate it for you.
Please note that customs fees, import duties, or taxes may apply depending on your country, and these are the customer’s responsibility.
Maybe! Because everything is made to order, changes get harder once production starts, so email us as soon as possible with your order number and what you’d like to change. We’ll do our best to help, though we can’t guarantee changes or cancellations once your order is in production.